Question 1

My proxy is not connecting. How do I troubleshoot it?

Accepted Answer

First, run the built-in connection test from Dashboard → Proxies; it performs a real TCP handshake and reports latency. If that passes but your client fails, check that your client speaks the plan's protocol (HTTP vs SOCKS5), that credentials are URL-encoded, and that your local firewall or antivirus is not intercepting the connection. If the test fails, use the Replace button on the endpoint — it is instant and free within the first 48 hours.

Question 2

Can I use the proxies with automation tools and browsers?

Accepted Answer

Yes. Every major automation framework and anti-detect browser supports authenticated HTTP or SOCKS5 endpoints. Credentials are provided as ready-to-paste host:port:username:password strings, plus curl, Python and Node snippets in your dashboard.

Question 3

Do you have an API?

Accepted Answer

Yes. Generate an API key under Dashboard → API Keys and call GET /api/v1/proxies to list your active endpoints, with optional filtering and pagination. API keys can be scoped to read, write or billing and can be revoked at any time. Interactive reference documentation is on the API page.

Question 4

What uptime do you guarantee?

Accepted Answer

We target 99.5% monthly availability measured per endpoint. Datacenter and ISP endpoints typically exceed this. Residential and mobile pools are inherently less predictable; where an exit node goes offline, rotations and replacements are free. Live incidents are posted on the Status page.

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