Question 1

What is your refund policy?

Accepted Answer

If an endpoint never becomes reachable, or is dead on arrival, we replace it free of charge within 48 hours of purchase. If we cannot supply a working replacement we refund that endpoint in full to your account balance, or to the original crypto address on request. Because proxies are delivered instantly and consumed on delivery, we cannot refund the unused portion of a rental period once the endpoint has worked. Full details are on the Refund Policy page.

Question 2

Do you offer volume pricing?

Accepted Answer

Yes — discounts apply automatically in the cart and start at 21 IPs: 4% at 21–40, 11% at 41–89, 15% at 90–249, 20% at 250–499 and 25% from 500 IPs. For orders above 1,000 IPs or recurring monthly volume, open a sales ticket and we will quote bespoke terms.

Question 3

Will my proxies renew automatically?

Accepted Answer

Only if you switch auto-renew on for that endpoint. Auto-renew charges your account balance 24 hours before expiry. If the balance is too low we email you; if it is still unpaid at expiry the endpoint is released and the IP cannot be recovered. You can cancel or disable auto-renew at any time from the dashboard.

Frequently asked questions

Billing & refunds