Acceptable Use Policy

1. Prohibited uses

You must not use the Service to:

2. Unlawful activity

• Break any law that applies to you, to the endpoint, or to the target of your traffic.
• Access, download, store or distribute child sexual abuse material. This results in immediate termination and a report to the relevant authorities.
• Commit fraud, including payment fraud, promotion of fraudulent investment schemes, and impersonation of a brand or person in order to obtain money or credentials.
• Buy, sell or facilitate the trade of illegal goods or services.
• Traffic in stolen credentials, stolen financial data or stolen personal data.
• Engage in harassment, stalking, threats of violence, or the distribution of non-consensual intimate imagery.

3. Network and platform abuse

• Send unsolicited bulk email or messages (spam) through any channel, including email, social platforms and messaging apps.
• Conduct credential-stuffing, brute-force, password-spraying or session-hijacking attacks.
• Perform denial-of-service attacks, port scanning of third-party systems, or exploitation of vulnerabilities in systems you do not own or have written permission to test.
• Distribute malware, ransomware, botnet command-and-control traffic, or phishing content.
• Operate open proxies, open relays, or resell access to an endpoint in a way that lets unidentified third parties use our network.
• Exceed published concurrency limits in a way that materially degrades the service for other customers.

4. Third-party platform terms

Many people use proxies to operate multiple accounts on social networks, marketplaces and retail sites. Whether that is permitted is determined by that platform’s terms, not by ours. You are responsible for understanding and complying with them.

We do not provide advice on evading a platform’s rules, and we do not permit our network to be used to defeat security controls in a way that constitutes unauthorised access under applicable law. Automation for legitimate purposes — price monitoring, brand protection, ad verification, quality assurance, research — is welcome.

5. Automated high-volume requests

Scraping and automation are core use cases, but they must be conducted responsibly. Configure your tooling to respect reasonable request rates, back off when you receive rate-limit responses, and identify your traffic where the target site provides a mechanism such as a user agent or contact address. Traffic that generates credible abuse complaints will be throttled or suspended while we investigate.

6. Reselling

You may use endpoints in products you build for clients. You may not market or resell the endpoints themselves as a standalone proxy service, or represent yourself as us, without a written reseller agreement. Reseller agreements are available for volume partners — see the affiliate and reseller page.

7. How we enforce this policy

Our approach is graduated where circumstances allow:

1. Notice. For a first, low-impact breach we may simply email you and ask you to stop.
2. Throttling. For excessive request volume we may apply a rate limit to the affected endpoints.
3. Suspension. For repeated breaches or a single serious one we may suspend the endpoints involved while we investigate.
4. Termination. For severe breaches — especially anything in the unlawful activity section — we terminate the account immediately.

Where we terminate for breach, prepaid Terms are not refunded. We will tell you the nature of the breach unless doing so would compromise an investigation or a legal obligation.

8. Abuse investigations and your data

We do not log the destinations you request. When we receive a credible abuse report we rely on connection metadata, which is retained for a maximum of 30 days, plus the information in the report itself. Where that is not enough to act, we may contact you and ask for your account of events.

We will not disclose your identity to a third party except where legally compelled, and where we are permitted to we will tell you that a request has been made. See the Privacy Policy for detail on retention.

9. Reporting abuse

If one of our endpoints is being used against you, send the following to support@proxy-nova.online with the subject “Abuse report”:

• The IP address involved.
• The date and time range, with a timezone.
• A short description of the activity and its impact.
• Supporting evidence — log extracts, headers, request samples.
• Your contact details and the organisation you represent.

We acknowledge abuse reports within one business day and act on substantiated ones within 48 hours. We do not disclose customer identities in response to informal reports.